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ORDER & BILLING
POLICY |
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1. |
1/3 deposit and a signed
original or faxed copy of
proposal is required to
reserve equipment. Balance
is due on delivery. |
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2. |
Payment in full of balance
due must be received before
or at time of delivery, or
we may not complete your
delivery. |
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A. |
If customer claims to have
paid, is not in agreement
with balance due, or wishes
to pay by credit card,
delivery person will call
office for approval.
Delivery will not take place
without approval. (Indicate
on invoice who approved
transaction.) |
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B. |
If customer is not home, and
no prior arrangements are
indicated on invoice,
delivery person can call
office for approval to
complete set-up. (Indicate
on invoice who approved
delivery.) |
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3. |
INTEREST CHARGES ASSESSED AS
FOLLOWS: |
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A. |
All accounts not paid as
specified per invoice will
be placed on a bi-monthly
billing period. The “billing
period” begins at the date
of set-up, not the date of
the event. |
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B. |
1.5% interest will be
assessed per billing period
until account is paid in
full. |
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C. |
Customer will be notified as
follows: |
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1. |
1st notice of account not
paid, due on receipt,
including interest charges
accrued. |
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2. |
2nd notice of account not
paid, due on receipt,
including interest charges
accrued. |
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3. |
3rd notice of account not
paid, due on receipt,
including interest charges
accrued. Customer will have
one week to respond and pay,
or arrange to pay, before
account is turned over to
attorney or small claims
court. Interest will
continue to accrue until
account is paid in full. |
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4. |
WE ACCEPT: MASTERCARD, VISA,
DISCOVER, COMPANY OR
PERSONAL CHECKS, MONEY
ORDERS, AND CASH. |
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5. |
EXCEPTIONS TO A C.O.D.
PAYMENT: |
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A. |
Accounts which are set up as
a “net 7, 15, 30 or 60”
customer. |
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B. |
Accounts who have “Special
Terms” pre-arranged with
management.
(i.e.: Brimfield customers,
auction certificates, credit
card on file) |
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EQUIPMENT HANDLING
INSTRUCTIONS |
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LINEN INSTRUCTIONS: |
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Shake out linen to remove
any debris. Fold and return to delivery
container. If linen is damp, please
leave cover loose. DO NOT store linen in
plastic bags. Customer is responsible
for return of linen and delivery
container. Damaged (torn, burnt,
mildewed, or otherwise deemed unrentable)
or unreturned linens will result in the
customer being assessed an additional
charge. (“Fair market replacement value“
- depends on item, and is subject to
above billing period terms.) |
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FOOD SERVICE EQUIPMENT
INSTRUCTIONS: |
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All china, glassware,
flatware and service/catering equipment
is to be RINSED and REPACKED in the
containers it is delivered in. Damaged
or broken items, items missing parts, or
items returned in non-working order will
result in the customer being assessed an
additional charge. (“Fair market
replacement value” - depends on item,
and is subject to above billing period
terms.) |
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ALL RENTAL EQUIPMENT: |
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Customer shall not alter
installation; I.e.: moving of or
removing poles, untying any ropes, or
otherwise interfering with completed
safe, professional installation of
tents; moving staging or dance floors or
any parts thereof. Tents are considered
temporary structures and should be
evacuated in severe weather. Customer is
responsible for any and all damage to
rental equipment during rental period. A
rental period is considered to begin the
day of set-up/delivery, and last until
the day equipment is picked up.
Customer shall not use staples, nails or
screws on wood poles, tables, chairs,
flooring or staging. Crepe paper may
stain tents or sidewall when wet -
resulting in damage - and is therefore
discouraged.
Standard tent installation does not
include stakes in blacktop or hard
surface, or erecting a tent over or
against structures. While we can and do
install many custom events, there is an
extra cost associated with them, and
arrangements need to be made in advance.
Delivery of tables and chairs is
considered “drop off” delivery. This
means they will be placed in stacks
beneath the tent or in a reasonable
protected location if no tent is
ordered. “Reasonable” means a short
distance from truck; less than a flight
of stairs; no walls or barriers to
climb. “Protected” means safe from
damage due to weather, and secure from
theft.
For pick up ALL equipment must be
accessible to delivery personnel,
preferably beneath tent if rented, or in
same location as delivery. Tables and
chairs should be folded and stacked as
they were when delivered. If delivery
personnel has to fold or stack, re-crate
or search for equipment, additional
labor charges may be incurred. Set up
and breakdown services are available for
a more reasonable labor fee if
arrangements are made when you order
equipment.
Count ALL rental equipment carefully.
YOU the customer are responsible for
return of all equipment on your invoice,
as well as extra items, including , but
not limited to, the delivery containers
provided for equipment. Occasionally
extra china, glassware or other catering
equipment will be delivered due to the
total count in a pre-sterilized delivery
container. Note is made of this on the
delivery copy, and should a container be
returned incomplete, it will be assumed
that items have been broken or lost.
There will be a charge assessed for all
items or delivery containers not
returned; price determined by type of
item or container, and subject to
billing period terms. |
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